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Maintenance Requests - New View Realty Group

Maintenance Requests

Submit requests quickly and track status through the Tenant Portal.

Submit Maintenance Request

Quick Steps to Submit a Maintenance Request

Log into the tenant portal
Submit a maintenance request with photos if possible
Track updates and communication through the portal

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Emergency? Read This First

Life-threatening emergency: Call 911 immediately.
Gas leak: Leave the property immediately and contact the gas company.
Electrical fire or sparking: Turn off the breaker if safe and call emergency services.
After-hours emergency: Call our emergency line at 704.323.6031.

RESIDENT RESOURCES

How to Submit a Maintenance Request

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Submit in Writing

All non-emergency requests must be submitted through the Tenant Portal.

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Check Before Submitting

Check breakers, oven settings, disposal reset, and smoke detector batteries first.

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Emergency vs Non-Emergency

Call 911 for life-threatening issues. Use after-hours number only for true emergencies.

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Vendor & Follow-Up

Vendor will contact you. Follow up after 2 business days if no response.

Full Maintenance Policy

All non-emergency repair requests must be submitted in writing via the Tenant Portal.

If you have forgotten your login, email [email protected].

Vendors will contact tenants directly to schedule appointments. Keys are not released without approval.

Life-threatening emergency: Call 911
Gas emergency: Contact gas company immediately
Electrical danger: Call utility service
After-hours emergency: Call 704.323.6031 ext 9
Non-working AC or dishwasher is NOT an emergency

Check oven time-bake settings
Reset circuit breakers for AC issues
Press garbage disposal reset button
Replace smoke detector batteries
Check GFI outlets

Replace light bulbs (max 60W)
Replace HVAC filters every 3 months
Replace smoke detector batteries
Maintain lawn if required in lease
Prevent mold & maintain cleanliness
Replace thermostat batteries as needed
Replace HVAC air filters regularly according to the recommended schedule

Report mold immediately
Report plumbing leaks & backups
Report electrical issues
Report HVAC problems
Report roof leaks & broken windows

Missed vendor appointment fees
Breaker trip service calls
Damage caused by tenant or guests
Unauthorized repair reports
Toilet, sink, or tub clogs caused by anything other than normal use or toilet paper (such as grease, hair, toys, wipes, etc)
will be the tenant’s responsibility

Do NOT perform electrical work
Do NOT alter property without permission
Do NOT deduct maintenance costs from rent

Need Help? Submit a Maintenance Request Today

ALL NON-EMERGENCY REQUESTS MUST BE SUBMITTED IN WRITING via the Tenant Portal. For life-threatening emergencies, call 911. After-hours emergency repairs: Call 704.323.6031 ext 9.