Main Content
Maintenance Requests
Submit requests quickly and track status through the Tenant Portal.
Submit Maintenance RequestQuick Steps to Submit a Maintenance Request
- Log into the tenant portal
- Submit a maintenance request with photos if possible
- Track updates and communication through the portal
Emergency? Read This First
- Life-threatening emergency: Call 911 immediately.
- Gas leak: Leave the property immediately and contact the gas company.
- Electrical fire or sparking: Turn off the breaker if safe and call emergency services.
- After-hours emergency: Call our emergency line at 704.323.6031.
RESIDENT RESOURCES
How to Submit a Maintenance Request
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Submit in Writing
All non-emergency requests must be submitted through the Tenant Portal.
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Check Before Submitting
Check breakers, oven settings, disposal reset, and smoke detector batteries first.
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Emergency vs Non-Emergency
Call 911 for life-threatening issues. Use after-hours number only for true emergencies.
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Vendor & Follow-Up
Vendor will contact you. Follow up after 2 business days if no response.
Full Maintenance Policy
All non-emergency repair requests must be submitted in writing via the Tenant Portal.
If you have forgotten your login, email [email protected].
Vendors will contact tenants directly to schedule appointments. Keys are not released without approval.
- Life-threatening emergency: Call 911
- Gas emergency: Contact gas company immediately
- Electrical danger: Call utility service
- After-hours emergency: Call 704.323.6031 ext 9
- Non-working AC or dishwasher is NOT an emergency
- Check oven time-bake settings
- Reset circuit breakers for AC issues
- Press garbage disposal reset button
- Replace smoke detector batteries
- Check GFI outlets
- Replace light bulbs (max 60W)
- Replace HVAC filters every 3 months
- Replace smoke detector batteries
- Maintain lawn if required in lease
- Prevent mold & maintain cleanliness
- Replace thermostat batteries as needed
- Replace HVAC air filters regularly according to the recommended schedule
- Report mold immediately
- Report plumbing leaks & backups
- Report electrical issues
- Report HVAC problems
- Report roof leaks & broken windows
- Missed vendor appointment fees
- Breaker trip service calls
- Damage caused by tenant or guests
- Unauthorized repair reports
- Toilet, sink, or tub clogs caused by anything other than normal use or toilet paper (such as grease, hair, toys, wipes, etc)
will be the tenant’s responsibility
- Do NOT perform electrical work
- Do NOT alter property without permission
- Do NOT deduct maintenance costs from rent